Waterdale Tobacconist

Waterdale Tobacconist in Heidelberg West, Victoria is a bit of a mixed bag when it comes to local smoke shops. The place is on the smaller side, but visitors say they stock all your typical tobacconist needs, from ciggies and lighters to various gift items (though some reckon the gift selection is a tad tacky).

Price-wise, most folks seem pretty chuffed with what they’re charging. We’ve heard that their cigarette prices are particularly competitive, and they often offer better deals than your standard supermarket outlets. Some customers keep coming back specifically for the good value, and they’ve even been known to sort you out with a replacement if something’s not quite right with your purchase.

The customer service experience can be hit or miss, if we’re being honest. While some of the staff members are absolute gems, offering friendly service and helpful advice, others might not be having their best day. It’s a bit like playing roulette with who you’ll get behind the counter. Some visitors rave about the lovely owners and great service, while others reckon they’ve copped a bit of attitude.

They’re open pretty decent hours, running from 8 AM to 8 PM Monday through Saturday, and 9 AM to 5 PM on Sundays. Though worth noting that some customers have mentioned the actual closing times can sometimes be a bit different from what’s advertised, so maybe give them a bell if you’re planning a late arvo visit. The shop accepts all standard payment methods including EFTPOS, cards, and cash for your convenience.

One heads up though: if you spot the ATM inside, probably best to give it a miss. We’ve heard a few stories about it being a bit dodge with dispensing cash properly. Stick to the shop itself, where at least you know what you’re getting, even if the service might be a bit unpredictable.