Cignall Mountain Gate

Cignall Mountain Gate in Ferntree Gully, Victoria, is your typical neighborhood tobacconist with a bit of everything thrown in. They’ve got a pretty decent range of smoking accessories and tobacco products, and what’s nice is they tend to be a fair bit cheaper than the big supermarkets – we’ve heard you can save around $5 per pack compared to Coles, which adds up if you’re a regular.

The shop’s got more than just your basic smokes though. Visitors say they stock all sorts of bits and bobs, including birthday cards and wrapping paper. They’ve even got special stuff for 18th and 21st birthday celebrations, which is handy if you’re in a pinch and need a last-minute pressie. The store accepts all the usual payment methods – cash, EFTPOS, and cards, so you’re covered whatever your preference.

Customer service here can be a bit hit and miss, if we’re being honest. Some folks rave about how friendly the staff are, saying they remember their regular customers’ preferences and all that. One regular mentioned always leaving the shop in a better mood than when they walked in. But fair’s fair – others have had some not-so-flash experiences, especially when it comes to parcel collection services.

They’re open seven days a week from 8am to 7pm, which is pretty convenient if you’re working regular hours. And speaking of convenience, they’ve got this returns service going too – quite a few people mention using them for Sendle drop-offs and such. One thing worth noting is they seem pretty good about handling faulty items – there’s been talk about them being understanding and sorting things out without any drama.

Look, it’s not the fanciest shop you’ll ever visit, but it does the job. Just keep in mind it can get a bit busy sometimes, and you might need to exercise a bit of patience depending on who’s behind the counter that day.